Terms of service

Terms of service

Please note that each leather item is handmade one by one. Leather is a natural product and sometimes have natural wrinkles or markings, these are unique features and part of the design. Since all leather hides are different, not all products will look the same.

Handmade items sometimes have tiny imperfections which makes each product unique and no two items are absolutely identical.

Although our products are made to the highest standards we can offer for today, please consider the handmade quality factor before purchasing your item

 

Most of our products are made from cows leather. We also make products from lamb, pig and other animal skins, including fish leather.

 

If a customer is interested in a product which out of stock and has to be made and leather which was advertised previously is not available at the time, another leather can be suggested that is similar. Availability of leather varies depending on demand and supply

 

Shipping policy

 

Order processing time

All orders are processed within 3 business days unless a custom order is placed. Orders are not shipped on weekends or holidays. When expecting your item item to arrive please consider processing time + delivery time. For example 1-3 days processing time + 1-3 delivery time = 2-6 working days for your item to arrive

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipment confirmation and order tracking

You will receive a shipping confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

TADO VITO is UK based business and is not responsible for any customs and taxes applied to your order when buying from abroad. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Shipping rates & delivery estimates

 

Domestic Shipping Policy

 

Shipping costs for orders within United Kingdom are calculated at checkout

Shipping times are 1-3 business days

 

International Shipping Policy

Shipping costs for orders outside United Kingdom are calculated at checkout

Shipping times for orders outside United Kingdom are calculated at checkout

 

Damages

TADO VITO is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact delivery company to file a claim.

Please save all packaging materials and damaged goods before filing a claim.